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The easiest way to assess which tier is best suited for your needs is: Do you want a support person only and aren't worried about your pay - then Base Protection is your tier. If you want to have a support person with the option of a representative when required to handle meetings or disputes onsite directly for you, while you focus on your job - that is Active Protection tier. If you want representation onsite and at Fair Work Commission, and you want real-time auditing and alerts on each pay-cycle - Full Protection is best.

QCMA offers three levels of subscription because every coal mine worker is different and every mine site is different. Some coal mine workers want a reliable support person in a meeting while they handle the meeting - the point is to have a support person who is neutral to events and to be a reliable witness to tell the truth of what happened at that meeting. Other coal mine workers would prefer to let someone speak on their behalf and ensure the meeting doesn't expand the scope of the allegation or to represent them in a Fair Work conference. QCMA functions for some coal mine workers as administrative assistants. Organising Long Service Leave, maternity or paternity leave, extended personal leave and so on. Other coal mine workers know the Black Coal Award is complex and they want the peace of mind knowing their pay is correct. Whichever tier suits you, there is an option to cover it.

Cancelling is simple and hassle-free. Just send an email to qcma@qcma.com.au (mailto:qcma@qcma.com.au)expressing your intent to cancel. Key details regarding your cancellation: • No Lock-ins: You can cancel your subscription at any time. • Timing: As long as you email us before your next billing cycle, no further fees will be charged. • Continued Access: Because we do not offer refunds on fees already paid, your service will remain active until the end of your current billing month.

Subscribing is easy and online. Visit our subscriptions page and choose the option that suits you best. When you go through to the payment option, you can choose between monthly payments or pay a year in advance to get two months' free protection. Key details regarding your subscription: • No Lock-ins: You can cancel your subscription at any time. • Timing: Your card is charged on the same date every month, until cancelled. • Immediate Access: As soon as your subscription is confirmed, you have access to the full services in that subscription.

No. QCMA supports full-time, part-time, and casual workers, as well as contractors and those hired through job agencies. If you work in a Queensland coal mine, you are eligible for our support.

Your membership is fully transferable. Since different risks and statutory roles (like ERZ Controllers or Ventilation Officers) apply to underground sites, we simply update your profile and ensure we are across the specific SOPs for your new environment.

Our core expertise is for those working at or near the mine site whose roles are directly linked to day-to-day operations. However, yes, if you are part of the administration team at a coal mine - QCMA can assist.